S&G Home Improvement is not an employer, but simply connects independent service professionals with customers.
SERVICES: The Cleaner will perform the “Standard” house cleaning services described below, in the one or more of the following areas: Bathroom(s), Bedroom(s), Living Room, Kitchen Area, Common Areas. (the “Services”) - Vacuuming and/or mopping of floors - Dusting - Wipe down glass mirror(s) - Washing dishes - Take out garbage and recycling - Bathroom cleaning
PROPERTY ACCESS
The Client will provide the cleaner(s) access to the Property, and to all areas of the Property scheduled to be cleaned as noted under Services, at the scheduled upon time. Failure to do so allows the Company to treat the failure as a material breach and cancel the contract or to seek legal remedies. If your home is equipped with a security system, please ensure that it is in the “OFF” position or inform the Company of the codes and input sequence before your scheduled cleaning. Please be sure to notify the Company if this code changes at any time prior to your next scheduled cleaning appointment. If for some reason you do not want a particular room cleaned, please just leave a note and close the door of that particular room or notify the Company (via email) at least twenty-four (24) hours prior to the start of your appointment. EXTRA REQUESTS Please email us at least 48 hours before your scheduled cleaning if you have extra and/or special requests (e.g. hypoallergenic, fragrance preference, specific materials, etc ), detailed deep inside refrigerator cleaning, interior cleaning of oven, interior windows, laundry wash & dry, etc. so we can schedule the extra time needed to complete these tasks.
RENEWAL
This Agreement shall automatically renew under the terms specified herein for a period of thirty (30) days unless either party notifies the other in writing (via email) at least fourteen (14) days prior to the expiration of the current term that this Contract shall not be renewed.
PRODUCTS
When performing the Services, the Provider will use his/her own equipment. The Provider will use its own products and supplies; should the Client require the use of special or hypoallergenic products, the Client must notify the Provider in writing via email, 48 hours prior to cleaning is scheduled to begin. The Client may provide the product(s). If the Client requires the Provider to use specialized or hypoallergenic products, an additional fee may be assessed.
PREPARING FOR YOUR CLEANING
Prior to the Cleaner(s) arrival, please remove all items that may delay their cleaning service. Desks that have a large amount of paperwork for instance will not be cleaned. We would appreciate items being picked up off the floor and dressers and counters were organized before their scheduled arrival time. This will maximize efficiency and minimize the time we spend to clean your house. If you prefer that our cleaning team remove these items, we will add the additional billing time and charge you accordingly. Also please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. For safety reasons, if you have pets, they must be secured at all times. The Cleaner(s) are instructed not to enter a house if they believe any animal is a threat. In this case you would still be liable to pay the agreed upon cleaning fee. Please remember that pets may behave differently if a family member is not present. We ask that your children be supervised while the Cleaner(s) are present in your home; however we prefer that no one is in the house while our cleaners are present.
THE CLEANERS NETWORK
S&G Home Improvement Services LLC is not an employer, but simply connects independent service professionals with customers. We make every effort to keep the same cleaners assigned to your home, but we cannot guarantee it. Illness, vacations, etc, can all result in a change of team or change of cleaners on a team. The Cleaner(s) vary from job to job. The Client understands that the Company is not an employer, but simply connects independent service providers with clients in need of services that are expressed by this Agreement. When more than one person is at the job, the quoted time -- which was given in person hours -- is lessened by the number of people. For example, if you were scheduled for a two-hour service and two cleaners are assigned to your job, the cleaning should be completed in one hour or two person hours.
WHAT WE WON’T DO
If we are specifically requested to dust/clean inside of a hutch/china cabinet, dust any computer/electronic equipment or hand wash dishes, the Client agrees to not hold the Company or any Cleaner responsible for damage to any article or component. The Cleaner(s) do not answer the telephone or doorbell. The Company is not responsible for damage due to faulty and/or improper installation of any item. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm. The Cleaner is not responsible for cleaning up body fluids or secretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If roaches, fleas, rodents or any other infestation are encountered, we will not clean and contact you ASAP regarding the problem; in this case you would still be liable to pay the agreed upon cleaning fee. The Cleaner is not expected to climb higher than a step stool, work on the outside of our home, move furniture that contains electronics, lift any objects over 20 pounds; however there might be times when you want to move furniture, (e.g. beds, large chairs, etc.) and in these cases he/she/ they are not responsible for their breakage due to old or faulty manufacturing. The Cleaner does not provide any pet or children-related services, or empty diaper pails. The Cleaner(s) will not pull out any appliances (for example a stove, fridge, washer/dryer) for you due to the possibility of causing floor damage (unless you hold us blameless for any damage), however if you have these appliances moved out yourself the Cleaner(s) would be more than happy to clean behind them.
CANCELATION & SCHEDULING POLICY
All cleaning times and schedules are the responsibility of the Client. In the event the Client needs to cancel or reschedule a scheduled cleaning appointment, twenty-four (24) hour notice prior to the Client’s scheduled start time is required. Notice must be given in writing (via email). Should Client fail to give less than a twenty-four (24) hour notice on any occasion, the Client must pay 25% of the fee for the scheduled cleaning appointment. Should the Client fail to give less than a six (6) hour notice prior to the Client’s scheduled start time, the Client must pay 50% of the fee for the scheduled cleaning appointment. If our cleaners arrive during the scheduled cleaning day and time, and he/she/they turned away for ANY reason, or can not gain entrance for ANY reason, the homeowner would still be liable to pay the full amount of the agreed upon cleaning fee. The Company’s Agreement with the Cleaner(s) specifies he/she/they will still be paid in full for that scheduled cleaning regardless if they cannot gain entrance or are turned away. Future scheduled cleanings will remain unchanged unless you give us the change in writing via email.
The Company will provide the Client an estimate of the standard services requested solely based on the information provided to the Company by the Client. However, the Company reserves the right to adjust the quote upon arrival to your property. Any alterations or changes from our “standard” cleaning services involving extra work, will be at an extra charge. Any “last minute/emergency” cleans are also an extra charge. Any extra charges must be approved in writing (via email or text) between you and the Company before any extra work begins. Payment is due in full upon receipt of your invoice (sent via email). A fee of $35.00 will be charged for each unsuccessful payment returned by the bank. In the event an account requires legal or collection action, client/homeowner agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs. Moreover, the Company reserves the right to place a lien and or a judgment upon your primary or rental home for a delinquent payment and you the homeowner agrees to pay all legal fees and time spent for remedy. Please do not leave any payment(s) due for the Company on the kitchen counter, or in the house. For accounting purposes, we prefer payments to be made directly to the Company via major debit card or credit card. With this said, if you choose to use any other payment method (e.g. PayPal, Cash App, Venmo, etc.) a fee will be charged to the Company and we will need to pass this fee on to you on your next invoice. Cash is not an acceptable form of payment.
Above are our standard terms of service, all services provided are under our standard terms of service. We reserve the right to alter or modify these terms at any time in which you will be given the revised Agreement and your continued use of our service implies agreement with these terms. The Company agrees to provide home cleaning professionals to complete service(s) for you as per your request. The charges for our service is for the agreed dollar amount for a professional cleaner or team of cleaners, for a maximum of a fixed amount of working hours of cleaning or related services. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. In the event that the Cleaner(s) complete the job in less time than the maximum reserved, which may sometimes be possible, the charge will remain the same and will not be adjusted (since this time block has been reserved for your job). A regular weekly or every other week cleaning in a typical home may take in excess of 4 work hours. The Cleaner(s) will do the best possible job they can in the time they have available. Since the condition of each home will vary, it is possible that the Cleaner(s) may not be able to complete the job in the time available. In such a case additional time may be required at an additional charge. If you choose not to have additional time then the Cleaner(s) will do the best possible job they can in the time available. There are no refunds at all under any circumstances. By using our service you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon strikes, accidents or delays beyond our control. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.
Copyright © 2023 S&G Home Improvement - All Rights Reserved.